Phantom Technology Solutions Blog

Depending on the sector your business falls into, you’ll want to implement technology solutions designed to help you be successful in the context of that sector. Part of that means investing in new solutions that can yield a satisfactory return on investment, or ROI. But how do you know if a solution can yield a good ROI, and most important of all, what kind of math goes into ensuring you’re not overspending on IT that doesn’t produce results?

AI is a game-changer, there's no doubt about it. From the value your business gets from streamlining operations to its powerful information retrieval, it’s changed, in a very short amount of time, how knowledge-based businesses operate. If you're thinking of handing over your entire customer support operation to an AI, however, you need to pump the brakes a bit. While AI offers incredible efficiencies, completely removing the human element could be a problem for your business.

Some of the most versatile and useful technology out there might already be installed on your infrastructure. One such tool is Microsoft Excel, Microsoft 365’s spreadsheet building platform. You might be surprised to find out that Excel can be used in some interesting ways—including these three uses.

Diagnosing issues with your PC can be challenging, and that’s because an operating system is inherently a complicated piece of technology. If you’re looking for a way to isolate the problem and diagnose it, we typically recommend you work with a managed service provider (like us) to make it happen. If you’d like to try things out for yourself, however, you can use Safe Mode to examine your PC in its base form to see if you can find the root cause of the issue.

There is a seemingly infinite number of cybersecurity threats out there, but there are few threats more dangerous than ransomware. If a business hasn’t taken precautions against it, ransomware can (and will) find ways to extort money, hold data hostage, and threaten that organization’s continuity. Today, we want to cover what ransomware does, what you need to do to prevent it, and what to do if you’re attacked.